Last updated: January 2026
This Privacy Policy explains how Merisa James Speech Therapy (Pty) Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website or purchase our digital products.
We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Who We Are
Business name: Merisa James Speech Therapy (Pty) Ltd
Website: www.merisathespeechie.co.za
Contact email: hello@merisathespeechie.co.za
Country: South Africa
2. What Personal Information We Collect
We may collect the following information when you use our website or purchase a product:
- Full name
- Email address
- Billing information
- Payment confirmation details (we do not store card or banking details)
- Purchase history
- Technical information (e.g. browser type, IP address, cookies)
3. How We Collect Your Information
We collect information when you:
- Purchase a course through our website
- Create an account (if applicable)
- Contact us via email or contact forms
- Use our website (via cookies and analytics tools)
4. How We Use Your Information
We use your information to:
- Process payments and provide access to digital courses
- Communicate with you about your purchase
- Provide customer support
- Improve our website and services
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
5. Payments & Third-Party Services
To provide our services, we use trusted third-party providers:
- PayFast – for secure payment processing
- WooCommerce – for online store functionality
- Vimeo – for hosting course videos
- Web hosting and security providers
These providers only receive the information necessary to perform their services and are required to protect your data.
6. Digital Products & Course Access
Our products are digital, pre-recorded educational courses.
Once payment is confirmed:
- Access to the course is granted electronically
- No physical goods are shipped
- Access links are for personal use only
7. Cookies & Analytics
Our website may use cookies and analytics tools to:
- Improve website functionality
- Understand how visitors use our site
You can disable cookies in your browser settings, although this may affect site functionality.
8. Data Storage & Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
Access to personal data is limited to authorised persons only.
9. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Object to the processing of your information
- Withdraw consent (where applicable)
To exercise these rights, please contact us at: hello@merisathespeechie.co.za
10. Retention of Information
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and accounting obligations
11. Children’s Privacy
Our content is intended for parents, caregivers and other professionals. We do not knowingly collect personal information directly from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact: hello@merisathespeechie.co.za